Shipping policy

Shipping Policy — Down & Awake

At Down & Awake, every order is handled with care and intention.
We aim to make your shopping experience smooth, transparent, and effortless from checkout to delivery.

Shipping Charges

Free Standard Shipping on all prepaid orders across India.
Shipping charges may apply to Cash on Delivery (COD) orders, if applicable.

Order Processing Time

All orders are dispatched within 48 hours of successful payment confirmation (excluding Sundays and public holidays).
Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

Delivery Timeline

Orders are typically delivered within 5 to 10 business days, depending on your location and courier availability.
Delivery timelines may vary slightly for remote or rural areas.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or message.
You can track your parcel anytime until it safely reaches you.

Delays & Exceptions

While we always strive to meet our delivery commitments, certain unforeseen factors — such as weather disruptions, courier delays, or regional restrictions — may occasionally affect timelines.
We appreciate your patience and understanding in such cases.

Shipping Address

Please ensure that your shipping details are accurate and complete at the time of checkout.
Down & Awake is not responsible for delays or losses resulting from incorrect or incomplete addresses.